Senior Associate, General Affairs (IT)
Position
Senior Associate
Department
General Affairs
Report To
Head of General Affairs
Location
Hong Kong
Duties and responsibilities
Provide an excellent level of IT support to all business units;
Provide end-users technical support and conduct troubleshooting technical issues within timeframes;
Conduct software installation, maintenance and access control, and ensure critical patches are applied;
Maintain hardware & software inventory record and prepare IT reports such as inventory, procurement, service, incidents records and so on;
Liaise with key users / stakeholders across local and global structure for any necessary support / change;
Undertake ad-hoc IT related tasks as required.
Qualifications
Degree holder in IT, computer science or equivalent;
About five years of working experience in desktop and infrastructure IT support role;
Strong understanding of IT service management concepts, such as ITIL & support ticketing systems;
A technical and logical thinking process and proven analytical and problem-solving skills;
Good command of spoken and written English. Fluent in Spoken Mandarin or Japanese will be an advantage;
Experienced in adapting to changing environments;
Attention to details and good judgement to ambiguities;
High tolerance of pressure.
To apply the job, please email your CV and contact details to ml_1009@cloveraviationcapital.com. Only shortlisted candidates will be notified.